Cancellation Policy

Last updated: July 21, 2026

1. No Subscriptions on the Service

Hoty (operated by ALLSTREAM LTD, company number 15304620, England and Wales) does not offer subscriptions or any form of recurring billing. Every purchase on hoty-ai.com is a one-time purchase of a fixed package of virtual coins, charged once at the moment of purchase. Because there is no recurring charge, there is no future payment to cancel, and this Policy instead explains how you can stop using the Service, close your account, and what happens to your data and balance when you do.

2. Stopping Use of the Service at Any Time

You may stop using the Service at any time, for any reason, without notice and without any obligation to us. Simply not logging in again does not delete your account or your data — see Section 3 if you want your account and data removed.

3. Closing Your Account

You may request that your account be closed at any time by emailing [email protected] from the email address registered to your account. Once we verify the request, we will deactivate your account and process the deletion of your personal data in accordance with our Privacy Policy, which describes what data we hold, how long certain records are retained for legal and accounting purposes, and your rights over that data in more detail.

4. Effect of Closing Your Account on Your Coin Balance

Closing your account ends your ability to use any remaining coin balance for generations or chat. If you have unused coins and believe you may be entitled to a refund, request the refund under our Refund Policy before requesting account closure — once the 14-day refund window described in the Refund Policy has passed, or once the account is closed, any remaining coins are forfeited and cannot be recovered or refunded.

5. Reopening an Account

If your account has been deactivated at your request, you may be able to sign up again using the same or a different email address, subject to our standard signup process. Reopening a new account does not restore data or coin balances from a previously closed account.

6. Cancellation of an Individual Generation

An individual generation cannot be "cancelled" once submitted in the sense of stopping an in-progress charge, because coins are deducted at the moment you submit a request. If a generation fails or is rejected by moderation, the coins are automatically refunded to your balance as described in our Refund Policy — you do not need to take any action.

7. Cancellation or Suspension Initiated by Us

We may suspend or terminate your account in accordance with our Terms of Service, including for the violations described in our Refund Policy. Where this happens, Section 4 of this Policy and the account-termination provisions of our Refund Policy govern what happens to any remaining coin balance.

8. Language and Governing Law

This Policy is governed by the laws of England and Wales. Where this Policy is provided in a language other than English, the English version prevails in the event of any conflict or inconsistency.